Screwed by Sony
While Lean methods know no bounds you always find at least one company who dosen’t quite “get it”. In this case it’s Sony (via boing boing):
“God help you if you need a new screw for your Sony stuff: Sony charges 61 Euros (more than $82) for a replacement “
Perhaps Sony need to review the following presentations?
Technorati Tags: six sigma, lean manufacturing
2 Comments »
Leave a comment
About
Blog objectives
This blog is about quality assurance, six sigma and the Toyota Production System. Hopefully you’ll gain a deeper understanding of this subject by reading the articles, conversations, images, links, thoughts and video clips I post regularly?
About me
I sometimes post comments on other blogs:
You can view my LinkedIn profile and online resume by clicking here:
I’m an engineer and manager by education; quality, safety and environmental professional by experience and statistical enthusiast out of necessity. I believe that although it is easy to lie with statistics it is hard to tell the truth without them. I hold a Bachelor of Engineering (Hons) degree from the University of Northumbria, a Master of Science degree in Total Quality Safety & Environmental Management from the Open University & a Master of Business Administration degree from the University of Durham along with several other qualifications.
After completing a mechanical and production engineering apprenticeship with a turbine-generator manufacturer, I moved into planning for the offshore industry, followed by a move into quality for a consulting firm which specialised in the turnkey construction of combined cycle gas turbine power stations across Europe. Next I helped to establish a high-volume electronics company as a manager responsible for all aspects of quality, safety and environmental issues and then finally to a filter manufacturing company in NE England.
I am a European Foundation For Quality Management Business Excellence Assessor, Six Sigma Black Belt, Member of the Chartered Institute of Quality Assurance, Institute of Occupational Safety and Health, Senior Member of the American Society for Quality, Lead Environmental and Quality Systems Assessor and also a Member of the Chartered Institute of Management.
My favourite work related quote comes from Sir Henry Royce (1863-1933) :
“Strive for perfection in everything you do. Take the best that exists & make it better. If it doesn’t exist create it. Accept nothing as nearly right or good enough”.
Disclaimer
Come on guys …. please take everything I say in the spirit it’s intended. I’m not offering professional advice just my personal opinions – you can take them or leave them! The quality profession is a journey and as such my thoughts and opinions change from time to time as I come to learn more and develop my understanding about the things and issues that I am blogging about. This blog just provides a snapshot of the knowledge, views, and opinions that I hold at a particular point of time and these might most probably change over a period of time.
I reserve the right to evolve my knowledge, thoughts, and viewpoints over time and to change them without assigning any reason. My blog includes links to other sites/blogs operated by third parties. These are provided as a means of convenient access to you to the information/opinion contained therein. I am in no way responsible for the content of any other sites or any products or services that may be offered through other sites. The information in this weblog is provided “AS IS” with no warranties, and confers no rights.
This weblog does not represent the thoughts, intentions, plans or strategies of my employer. Feel free to challenge me, disagree with me, or tell me I’m completely nuts in the comments section of each blog entry, but I reserve the right to delete any comment for any reason whatsoever (abusive, profane, rude, or anonymous comments) – so keep it polite, please!
Remember: Taking Ex-Lax and sleeping tablets on the same night is rarely a good idea.
Feed subscription
Technorati Faves
Subscribe to my cocomment feed- An error has occurred; the feed is probably down. Try again later.
learnsigma 
But it is a SPECIAL
Sorry, thick fingers. It is a SPECIAL screw, as it clearly states right on the package and on the bill. You wouldn’t expect to pay that much for an ordinary screw, but for a SPECIAL screw, you got a deal!